Privacy Policy evoslot

Information We Collect

When you register and use the evoslot platform, we collect various categories of information to ensure a smooth, secure gaming experience that meets the international licensing requirements we comply with. This collection is made directly through your interactions with the platform, as well as automatically through standard tracking technology.

Personal Identification Information

During the account registration process, we require the following information:

• Full name as stated on your identity card (MyKad) or travel document
• Identity card number or passport number
• Date of birth — to verify that you are 21 years of age or older, in line with responsible gambling requirements
• An active mobile phone number
• A valid email address
• Current residential address

Financial and Transaction Information

To process deposits and withdrawals securely, we keep records relating to:

• Deposit and withdrawal transaction history including amounts and payment methods used
• e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) linked to the account
• DuitNow or FPX account information used for transfers
• Cryptocurrency wallet information (USDT, BTC, ETH) that has been registered
• Records of bonuses, cashback and promotions activated in the account

Platform Usage and Activity Data

Automatically, our platform records technical data and gaming activity that includes:

• IP address and device information used to log in
• Web browser type and device operating system
• Session data including login and logout times
• Betting records and game history for compliance and dispute resolution purposes
• Game preferences and account settings that you save

How We Use Your Information

Information collected by evoslot is used solely for platform operations, legal compliance and the delivery of quality customer service. We do not use your data for any purpose unrelated to account management and our online gambling platform.

Account Management and Identity Verification

Personal identification data is used to create and manage user accounts, carry out identity verification (KYC) processes, and prevent fraud and multiple account use. This is a fundamental requirement to ensure every player has a fair and secure experience on the evoslot platform.

Payment Processing

Financial information is used to process deposits and withdrawals accurately, verify transactions, and resolve any payment-related disputes. A minimum deposit of RM50 and minimum withdrawal of RM100 are processed using the payment method you registered, with processing times between 15 minutes and 2 hours.

Customer Support

When you contact evoslot customer support via live chat or email, your account information is used to verify your identity and speed up problem resolution. All support interactions, which operate 24/7, are recorded for quality and training purposes.

Communications and Promotions

With your consent, we use your email address and mobile phone number to send information related to promotions, bonuses and platform updates. You may withdraw this consent at any time through your account settings or by contacting our customer support.

Security and Fraud Prevention

Technical data such as IP addresses and device information is used to detect and prevent unauthorised access, fraud and suspicious activity. This protects your account and funds from security threats.

Legal and Licensing Compliance

As a platform operating under international licensing, we are required to retain certain records and disclose information to relevant authorities when directed to do so by law. Such disclosures are made only when necessary and within the scope set by our legal obligations.

Use of Cookies and Tracking Technology

The evoslot platform uses cookies and similar tracking technology to improve the user experience, maintain login session security and understand how users interact with our website. The use of cookies is standard practice in the online gambling platform industry.

Types of Cookies Used

evoslot uses three main categories of cookies:

• Essential Cookies: Required for basic platform functions such as login session verification, deposit processing and account management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how users navigate the platform to help us improve performance and website design.
• Preference Cookies: Save your chosen settings such as language, display theme and game preferences so you do not need to reconfigure them each time you log in.

Managing Cookie Settings

You can manage or disable cookies through your web browser settings. However, please note that disabling certain cookies may affect platform functionality, including the login process and payment processing. We recommend keeping essential cookies enabled to ensure an uninterrupted gaming experience.

Third-Party Tracking

evoslot does not allow third parties to use cookies for advertising purposes on our platform. Any technical integration with payment service or support providers is limited to functional requirements only and is subject to strict data confidentiality agreements.

Data Security and Storage

evoslot continuously invests in digital security infrastructure to protect the personal information of all users. The security measures we implement combine technical protection, organisational controls and strict operating procedures.

Technical Security Measures

• Data encryption in transit using industry-standard SSL/TLS protocols
• Data encryption at rest for sensitive personal and financial information
• Role-based access controls for staff who handle user data
• Continuous monitoring for unauthorised access and suspicious activity
• Regular data backups to ensure information recovery in the event of an incident

Data Retention Period

Personal information of active users is retained for as long as the account remains active. For closed accounts, certain records will be retained for the period set by international licensing requirements and legislation relating to anti-money laundering. After that period ends, data is securely deleted.

Response to Data Breaches

In the event of a data security breach affecting users' personal information, evoslot will take immediate action to contain the incident and will notify affected users within a reasonable timeframe, in line with our licensing obligations and ethical responsibilities.

Disclosure of Information to Third Parties

evoslot does not sell or rent users' personal information to any third party for any marketing or commercial purpose. Disclosure of information to outside parties only occurs in the following limited circumstances:

Approved Service Providers

We share necessary information with service providers that have undergone our security assessment process, including:

• Payment processors and gateways for deposit and withdrawal transactions via supported methods
• Identity verification (KYC) service providers to meet licensing requirements
• Gaming software providers that supply slots, live casino, sportsbook and other games on the platform
• Cloud infrastructure providers that store and process platform data

All these service providers are bound by data confidentiality agreements and may only use the shared information for the stated purposes.

Legal Requirements and Licensing

evoslot may need to disclose users' personal information to the relevant authorities if:

• Required to do so by a court order or directive from a lawful authority
• Required to comply with reporting obligations under international licensing
• Necessary to prevent or investigate fraud, money laundering, or other financial crimes

Cross-Border Data Transfers

As evoslot operates under international licensing, some data may be stored or processed outside Malaysia. In all such cases, we ensure that protection equivalent to the standards set out in this Privacy Policy is applied by the receiving party.

Updates to This Privacy Policy

evoslot reserves the right to modify this Privacy Policy from time to time to reflect changes in data handling practices, licensing requirements, technological developments, or relevant legislative changes. Any changes will take effect immediately upon publication of the latest version on this website.

Notice of Changes

For changes considered material — meaning those that significantly affect your rights or how we use your data — evoslot will send a notification to the email address registered to your account or display a clear notice on the platform at least seven days before the changes take effect.

User Responsibilities

We encourage users to review this Privacy Policy periodically. Continued use of the evoslot platform after any update is published will be considered acceptance of the updated terms. If you do not agree with any changes, you may contact our customer support team to discuss the options available.

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Contact Us About Privacy

Any questions, concerns, or requests relating to this Privacy Policy can be directed to the evoslot team through the following channels:

• Live Chat: Available 24/7 through the evoslot platform in Malay and English
• Email: [email protected]

Our customer support team will endeavour to respond to all privacy-related enquiries in a timely manner. We are committed to addressing every concern seriously and professionally.